Our customer service is avaliable Mon- Fri 8 AM- 5PM CT

Back to the site

Atsuko

Atsuko's help center for all information on Shipping, Returns and Exchange questions. 

Atsuko FAQs

Size Charts

How do your size charts work?

Is my shirt really officially licensed?

How should I care for my items?

Do Restocks Happen?

How can I leave a review?

Can I send an order as a gift?

Fan Bundles FAQ

General FAQs

What shipping options do you provide?

When will I see tracking info?

How long will it take to get my order?

My address is incorrect; Can I change it?

International Shipping

Tracking hasn't moved

My order shipped but I never got my package...

Holiday Shipping FAQ

Warehouse Closure 1/3-1/10

Shipping FAQs

What forms of payment do you accept?

I changed my mind... Can I cancel?

I accidentally ordered the wrong size; can you change it for me?

My order was charged twice...but I only see one order.

The Item I just bought went on sale!

Orders & Payment

Are Returns/Exchanges extended for the Holidays?

Returns Policy

Exchange Policy

Damaged/Incorrect Items

Return & Exchange Process

Are any of your items final sale items?

I received a gift! Can I make a return or exchange?

Returns & Exchanges

How do I earn points?

Can I cancel a reward redemption so I can save my points for a bigger discount?

How do I find previously redeemed rewards?

Can I transfer my points?

Referrals

Rewards

Questions on payment and order status can be found here!

Check out our policy for easy returns & exchanges!

All articles

Categories

General FAQs

Shipping FAQs

Orders & Payment

Returns & Exchanges

Rewards